Delivery Policy

1. General Information

All orders shipped are subject to product availability and the full receipt of payment.

2. Delivery Location

Items offered on our website (online store) are only available for delivery to valid street addresses in South Africa. We also accept orders from international customers who are shipping to addresses in South Africa only. For shipments outside of South Africa, send us an email at [email protected] and one of our friendly service team members we will be glad to assist.

3. Shipping Costs

Unless otherwise stated on selected products, misterdeal is proud to offer fixed rates of R49 anywhere in South Africa for every confirmed order with NO MINIMUM BASKET SPEND – Yes! You don’t have to spend more…

Free shipping applies to all qualifying purchases, check-out to find out more.

4. Delivery Time

Our delivery takes place during office hours Monday to Friday and the shopper cannot select the exact date, or time, for the delivery.  There are no deliveries after hours, over weekends or on public holidays. Should we endeavor to deliver after hours, over weekends or on public holidays, we will make contact first.

An estimated delivery time will be provided to you once your order is shipped. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated Transit Times: 

Durbansame day – 1 day
North Coast to Richards Bay1 – 2 days
South Coast to Port Edward1 – 2 days
Midlands (PMB & surrounds to Estcourt)1 – 3 days
Main Centre1 – 3 days
All other regional areas2 – 5 days
All other remote areas3 – 7 days

 

5. Returned Delivery

In the case of every delivery, your parcel will be delivered to the address you specified in the checkout process. If nobody is present at the address at the time of delivery, our courier will leave a calling card and a re-delivery arranged at no extra cost.

Our courier will make a second attempt to deliver on the next working day and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods.

You will be refunded in the same payment method which was used for the order. Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted a second delivery.

6. Delivery Tracker

Our courier partners are equipped with the latest hand held technology, so it’s easy to keep track of your delivery online with our parcel tracking system. You can track your parcel by logging into ‘MY ACCOUNT’.

7. Stock Shortages

Every effort will be made to ensure that misterdeal can fulfill your entire order once a purchasing contract (“sale”) comes into effect. However, if when packing your order, we are unable to fulfill certain product(s) in your order; misterdeal will notify you thereof by emailing you and should you wish to be refunded for the products that could not be sent to you please reply to the email received, in order to inform our client service team that you wish to have a refund processed.

Your requested refund will be immediately processed using the original method of payment. Kindly include your banking details in the email, should you be requesting an EFT refund.

If you become aware of the fact that product(s) is/are missing once you receive your order, please email [email protected], so that we can resolve the situation as quickly as possible. When contacting misterdeal regarding the missing product(s), please use your order number and the phrase “missing product(s)” in your subject line of your email.

8. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [email protected]

9. Still need more information?

Send us an email at [email protected] and one of our friendly service team members we will be glad to assist.

 

We like to keep things simple. But you probably already figured that out.